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Tekeez - FAQ

FAQ - Frequently Asked Questions

To save you time we've gather together some of our most Frequently Asked Questions so that you can get the answers you need quickly.

Just click on the question to read the answer.

On-site visits

We charge £80 inc vat for a on-site visit, which includes the first whole hour of labour in your home or business. The majority of simple jobs are completed in this time. After that we charge £20 per quarter hour including vat, or part thereof. We like to keep our charges simple and straight forward, without any hidden extras.

If any equipment or upgrades are needed we can arrange these for you at an extra cost. You may also supply these yourself if you wish.

Remote and telephone support

For remote desktop and telephone support we charge £20 inc vat per quarter hour, which is the most economic type of support and can be delivered very quickly, usually at the time you call.

Collect & return work

If you would like to drop your computer off for the work to be done and then collect it afterwards from our official drop off and collection point in Summertown, Oxford, then we'll give you a £10 discount!

Fixed price work

We do a large range of fixed price work, which you'll see marked on the relevant product pages, which range from virus clean ups to setting up your email account for you.

Yes, we can come to you at a time that is convenient to you, and complete the job in your home or business. If we need to take your PC away for any extensive work we will provide the collect and return service free of charge. Either way, you never need to leave your home or office!

Yes, we can provide fast support direct to your desktop or via the telephone, which is the quickest and most cost effective way to help with your problems.

You can pay us with a wide variety of payment types, from credit cards to Direct Debits, see our dedicated How to pay page.

Call us or email us when you need help. If we cannot help you immediately you will be able to request a call back which we'll do as fast as possible during normal working hours, or first thing in the morning if it's out of hours.

Email support is usually possible until late, so do drop us an email.

See our Contact us page for all the ways you can contact us.

We cover most of Oxfordshire for on-site visits, with our standard charge applying for OX1, OX2, OX3, OX4, OX33, OX44. For other areas a transport charge may apply, so do feel free to Contact us to check.

For remote and telephone support, or for any of our range of other Cloud based services, such as web hosting, email accounts, managed anti-virus and more, we can provide these to anywhere in the world with an internet connection!

Indeed, we have customers in Europe, USA, Africa and Australia, so wherever you are, we can help!

We have an official drop-off point located in Oxford, Summertown called Mailboxes Etc. for anyone who would like to drop something off to us. Once the work has been finished we will then drop your machine off so that you can collect it. You can drop off and collect 6 days a week at your convenience without an appointment.

As it saves us time and money if you drop off and collect we’ll give you a £10 discount on your labour!

Yes, we do! We understand the needs of both home users and small business users and can provide all the right support and help for both.

For example, we understand how to provide a good home network and WiFi setup, and are also able to provide a high grade business network, with secure public WiFi access for offices and retail outlets, such as cafes, pubs and shops.

Tekeez FAQ
Tekeez - Satisfaction Guarantee
Tekeez - Satisfaction Guarantee

100% Satisfaction Guaranteed

Everyone at Tekeez wants you to be happy with everything we do for you and every service we supply so we guarantee your satisfaction.

If you sign up for a service and for any reason after the first month you're not happy with it, we'll cancel it and refund your money. You may also cancel at any time and no more payments will be taken.

We'll never give you any surprise bills, we always agree charges with you first.

If we ever make a mistake or do anything wrong (we're still human after all!), then we'll fix it with no extra charge to you.
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Tekeez - Buy with Confidence - Trading Standards Approved
Tekeez - Buy with Confidence - Trading Standards Approved

Trading Standards Approved

Tekeez is the first Trading Standards approved home and business IT services company in Oxford.

We're in the
Buy With Confidence Scheme, which means that all our staff have been Police checked, all our insurances have been verified and all our customer service standards have been checked and approved by Trading Standards.

We've always prided ourselves on our high levels of customer service and we're very proud that this has now been officially recognised.
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SERVICES AND SUPPORT TO HELP YOU DO MORE
Tekeez - Buy with Confidence - Trading Standards Approved
Tekeez - Buy with Confidence - Trading Standards Approved

Trading Standards Approved

Tekeez is the first Trading Standards approved home and business IT services company with offices in Oxford and Caerphilly.

We're in the
Buy With Confidence Scheme, which means that all our staff have been Police checked, all our insurances have been verified and all our customer service standards have been checked and approved by Trading Standards.

We've always prided ourselves on our high levels of customer service and we're very proud that this has now been officially recognised.
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Tekeez are Trading Standards Approved

© 1994-2016 EuroSolve Ltd - Tekeez® is a registered trademark and brand of EuroSolve Ltd
Tekeez® • Prama House • 267 Banbury Road • Oxford • OX2 7HT
Tekeez® • Britannia House • Caerphilly Business Park • Van Road • Caerphilly • CF83 3GG
0333 023 0001

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